We use the same service (“SheerID”) to validate student and educator eligibility as Fortune 500 companies like DirecTV and Amazon.com, but sometimes there are cases where it is unable to identify individuals:
- K-12 students are not identified due to COPPA privacy regulations
- College students attending school overseas may not be identified
- Teachers working outside the US may not be identified
- Homeschooling parents are unlikely to be identified as educators
In any of these scenarios, your trusty GameSalad customer support staff can help! Just reach out to us using the chat box in the bottom right corner of our website, letting us know you need our help to activate your discount, and attach any relevant documentation proving your identity and status as a currently-enrolled student or faculty member, and we can get you authorized.